Operations
Media is a 24/7 business. You need partners that understand what it takes to run a streaming media operation.
Your operations teams sleep well with media-centric alerting and monitoring tools backed by our 24/7 phone, email, and chat support.
Access knowledgeable staff for special projects, production support, or consulting engagements.
Host your broadcast infrastructure in our cloud to leverage our operational support and integration expertise.
We're an extension of your technical team
The human touch sets us apart.
Our services are backed by industry leading 24/7 phone, email, and chat support.
Stream-down alerts and silence monitors trigger tactical responses from our support team.
At a high-level, StreamGuys consults with you to understand the business and technical challenges facing your organization.
For larger projects, our 360+ years of streaming media expertise are available in the form of consulting engagements.
Broadcast Infrastructure
Your project, our cloud and support
Need broadcast infrastructure in the cloud?
Here are some of the on-premise services we’ve moved to the cloud:
– Radio and TV Automation Systems
– Streaming Encoders
– Specialty Streaming Servers & Transcoders
– Live Captioning
– Studio-Transmitter-Link (STL) Software
StreamGuys helps in migration planning, implementation, and day-to-day operation of your broadcast infrastructure in the cloud.
Leverage our expertise to bring the benefits of IT to the broadcast world.
Products
SGalerts
Get SMS or Email notifications when your streams are down. As an extension of your operations team, StreamGuys support also monitors SGalerts.
SGmonitor
Track real-time and historical concurrency on your live streams. Easily see peak audience, popular times of day, and how a specific event performed. Export data to your own dashboard via API
IsMyStreamUp
Catch silent streams immediately with IsMyStreamUp, our self-service alerting portal.
Available to for any streams on any CDN.
SGmetadata
SGmetadata delivers metadata to 3rd party players and apps. It can also notify you of stale metadata, preventing long periods of missing royalty reports or lost mid-roll revenue.
Support
StreamGuys’ world class support team is available 24/7/365 via phone, email, and chat. If you have problems, we have solutions.