We are available 24/7 for your Support needs, so feel free to reach out!
For Support and Help, please follow the following procedures for best response. Here at StreamGuys, we have three main methods for requesting support:
Start by submitting a ticket to our support system, here
You will need to register as a user the first time you use the support system. After you are registered, you can simply email support@streamguys.com
To check the status of a ticket, please click here.
If you prefer, initiate a live chat with a support technician by clicking the button below.
Live Chat Software by Kayako |
Speak with our Support Team; It's just a call away.
Visit http://status.streamguys.com for current service availability. Subscribe to alerts for push notifications when issues are detected, updated, and resolved.
Please refer here for our frequently asked questions.
If you are experiencing problems with your stream or need help setting up your encoder, take a look at our knowledgebase. Many common questions and answers are provided here.
It's a great idea to test the upload and download speed of your internet connection. The following links will test the speed from your location to our network. Run the MySpeed test from the location your service is located.
Provides a visual traceroute of your connection to StreamGuys servers. Run the MyRoute test from the location your service is located.